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Inside Sales Manager

Date: Nov 18, 2021

Location: Columbus, OH, US, 43085

Company: Worthington Industries, Inc


The Inside Sales Manager (ISM) is responsible for the day-to-day order management systems and management of the Inside Sales Representatives (ISR). The ISM works closely with the ISR’s, Sales Managers, Product Directors, Outside Sales Reps, Supply Chain and Operations to ensure that customer orders, returns, pricing or logistics needs are met. The ISM manages and oversees those needs across the entire CPG customer base. The ISM approves exception-based pricing where appropriate. The ISM helps coach and develop ISR’s who are the bench as potential future leaders within the organization.

Key Duties & Responsibilities

  • Manage, coordinate, train and develop ISR’s
  • Maintain priorities with other internal departments
  • Manage and review information (project documents, account information, price matrix)
  • Actively working on continuous improvement projects for the Inside Sales Team
  • Follow up on customer quality comments and complaints
  • Responsible for overseeing pricing and order entry
  • Maintain, enhance, and build customer relationships
  • Develop and maintain Inside Sales goals
  • Outside travel for customer visits
  • Other duties as assigned

Critical Skills, Knowledge & Abilities

  • Ability to maintain and grow business relationships with key customers
  • Effective communication skills
  • Advanced knowledge of business and products
  • Customer focus mindset
  • Integrity and trust
  • Successful Problem solving
  • Advanced leadership abilities

Education/Training Required

  • Bachelor’s Degree or equivalent experience
  • At least 3-5 years of experience in Sales
  • Leadership Experience
  • Participation in various WI training courses

Worthington Industries (NYSE:WOR) is a leading global industrial manufacturing company delivering innovative solutions to customers that span many industries including transportation, construction, industrial, agriculture, retail and energy. Worthington is North America’s premier value-added steel processor and producer of laser welded products; and a leading global supplier of pressure cylinders and accessories for applications such as fuel storage, water systems, outdoor living, tools and celebrations. The Company’s brands, primarily sold in retail stores, include Coleman®, Bernzomatic®, Balloon Time®, Mag Torch® and Well-X-Trol®. Worthington’s WAVE joint venture with Armstrong is the North American leader in innovative ceiling solutions.


Headquartered in Columbus, Ohio, and founded in 1955, the Company follows a people-first philosophy with earning money for its shareholders as its first corporate goal. Relentlessly finding new ways to drive progress and practicing a shared commitment to transformation, Worthington makes better solutions possible for customers, employees, shareholders and communities. 

Alternate Locations:  

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Sales Management, Outside Sales, Supply Chain Manager, Manager, Sales, Operations, Management