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Quality Manager 2

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Date: Mar 12, 2019

Location: Cuyahoga Heights, OH, US, 44125

Company: Worthington Industries, Inc


As a  Quality Manager at our Cleveland facility, this role is responsible for improving the quality of products produced and shipped at a specific location. This position provides work direction for Quality Control Managers, team leaders and employees, and establishes, monitors and maintains the quality control system. The Manager identifies critical points in the manufacturing process and defines sampling procedure as well as determines types of tests to be performed as well as documentation and reporting requirements. This position interacts regularly with engineering, manufacturing and service functions to establish quality standard for raw material, work in process and finished products. The ideal candidate is an organized, analytical, problem-solver with the ability to prioritize and delegate tasks to ensure that daily operations are running effectively and efficiently.


  • Validates quality system effectiveness through direct customer contacts. 
  • Uses statistical methods and other appropriate techniques to evaluate process capability, define improvement, and monitor process outputs. 
  • Monitors and reports on vendor changes or new vendor quality characteristics. 
  • Manages, measures and improves customer quality. 
  • Leads continuous improvement of quality systems to prevent defects, reduce process variation and eliminate waste.
  • Implements procedures to prevent claims from reoccurring. 
  • Develops and implements process measurement and control systems for all production processes. 
  • Ensures adequate mistake-proofing and process controls implemented for defect free production.
  • Manages vendor claims and maintain claims being current (30days) with vendor. 
  • Maintains and gives approval for customer claims on a weekly basis. 
  • Reviews all claims in weekly staff meeting. 
  • Works closely with outside sales in processing claims and writing corrective actions. 
  • Reviews problem status, customer claims, and internal and external problems for elimination of root causes. 
  • Solves issues pertaining to rejections picked up, customer demands, rework, and TM or CSR requests.
  • Drives costs down through quality by determining the most efficient cost effective way to make the products.
  • Educates employees to make sound processing and raw material selection decisions.
  • Ensures compliance with governmental safety and environmental and internal/external regulations and standards for equipment, processes, and services. 
  • Oversees and maintains integrity of material certifications.
  • Provides leadership for team-based problem solving efforts in response to customer complaints and internal scrap and rework issues.
  • Other duties as assigned. 

Desired Experience / Training

  • Knowledge and experience in implementation of statistical process control method 
  • Strong organizational skills
  • Strong customer service skills
  • Strong leadership and management skills
  • Integrity and trust
  • Strong computer skills
  • Strong problem solving/trouble shooting skills
  • Lean Certification preferred
  • Minimum of 7 years of manufacturing/quality experience
  • ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) preferred


Bachelors in Quality Engineering or Business

Worthington Industries (NYSE: WOR) is a global metals manufacturer serving growing end markets including automotive, construction, energy, agriculture, alternative fuel, and many other markets. Our family of 10,000 employees in over 80 facilities throughout 10 countries has helped us earn the respect of our customers, our communities and our industry. With sales of approximately $ 3 billion annually, our company has been recognized by FORTUNE magazine as a “Most Admired Company” and four times as a “100 Best Companies to Work For.”

Worthington Industries Inc. and its subsidiaries is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran’s status.

Nearest Major Market: Cleveland

Job Segment: Engineer, Outside Sales, Manager, Quality, Engineering, Sales, Management, Customer Service